Customer Service

Shipping & Delivery

We will endeavour to dispatch your order within 3 business days.

Within Australia:

All domestic parcels are sent via Australia Post.

Rates:

Wallets – Regular Post: AUD $6, Express Post: AUD $8

Bags – Regular Post: AUD $10, Express Post: AUD $14

All regular post deliveries include complimentary Signature on Delivery to ensure your purchase is delivered to you safely.

Please allow up to ten business days for your Regular Post parcels to be delivered. Check the Australia Post website for more up to date delivery times. All items are dispatched from Hobart, Tasmania.

Where applicable we will supply you with the Article ID number of your parcel, you will then be able to track your purchase via the Australia Post website.

Once the purchase has been dispatched the responsibility falls to Australia Post. Any delayed deliveries or delivery issues should be taken up with Australia Post directly.

International Rates:

Wallets – AUD $15

Handbags  – AUD $20

All international orders are sent via Australia Post International Air Mail. For most countries Australia Post estimate a delivery time of 3-10 working days, however times do vary between countries and can be delayed with customs at the destination country. More information can be found on the Australia Post website: www.auspost.com.au/parcels-mail/sending-overseas.html

 

Delivery fees may be subject to change without notice and will be posted on the website at the time of change.

We will notify you in there is a delay in your order dispatch for any reason. In the unlikely case of delay in accessing stock we will notify you of appropriate delivery times.

 

Returns & Replacements

Please choose carefully. We are happy to exchange the product if for any reason you are not completely satisfied. The item must be in original, unused condition with a copy of the sales receipt. Please contact us within 7 days of purchase if you require to change the product.

Any extra cost including an upgrade to your product or postage will be charged to you.

Privacy & Security

The Leather Bag Shop respects the rights of the consumer. No information provided by the customer at this site will be published or sold to any third party.

For full Privacy and Security Policy click here